Appointments

To book an appointment, please ring reception on 01529 240234

AskmyGP 

Is an online system where you can request advice and help. The system can be used for clinical and non-clinical advice. You are able to upload photographs and documents to askmygp, for our staff to review and action. 

• The system is open between 8:00am to 6.30pm Monday to Friday excluding public holidays

• All requests are triaged by a Clinician and assigned to the most appropriate staff member

• All our registered patients are welcome, parents and carers are able to use this system on behalf of other patients.

• You can sign up now, with no paperwork.

SMS texting is also available for appointment reminders to your mobile phone. Please ask at reception for details and a "password" to enable you to use these services.

Emergency Appointments

Genuine, acute medical emergencies will be seen by a clinician on the same day. The receptionists have been requested by the GPs to ask patients for information relating to the presenting symptoms, the duration and type of symptoms to prioritise the medical emergency.

Patients should NOT abuse this service.

Our Nurse Practitioners are available during the day to assess, diagnose and treat acute illness. Please contact reception for further details.

Extended Hours

To assist workers, or those in full-time education who have difficulty attending at regular surgery times, pre-booked appointments are available with a doctor and/or nurse at Billingborough Surgery on Tuesday evenings (6.30 – 7.40pm).

Please note: During these times, emergency health care is provided by the Out-of-Hours team on 111.

The Dispensary is CLOSED on Thursdays (only) between 1.30 - 2.30pm for training purposes.

1. Antibiotics are NOT prescribed by phone.
2. Do NOT use this facility to request a repeat prescription.

Chaperones

When visiting the surgery for a medical examination you may be asked if you would prefer a chaperone to be present. Similarly if you would like a chaperone present please feel at ease to mention this.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Evening & Weekends

We are please to be able to offer our patients access to routine, pre-booked appointments early in the morning , evenings and weekends.

Enhanced  Access appointments

Primary Care Networks (PCNs) provide enhanced access appointments between the hours of 6.30pm to 8pm Mondays to Friday and 9am to 5pm on Saturdays. As enhanced access will be delivered at a PCN level - not every practice has to be open during these hours.

We are please to be able to offer our patients, as part of Sleaford Network PCN, access to routine, pre-booked appointments at evenings and weekends, These are referred to as Enhanced Access appointments. The service is being delivered for any patient who is registered at any of the practices below:

Billinghay Medical Practice 

Sleaford Medical Group

Caythorpe and Ancaster Surgery

The New Springwells Practice 

Millview Practice 

Ruskington Surgery  

Enhanced Access hours are between 6.30pm-8pm weekdays and 9am-5pm on Saturdays. We also offer some early morning appointments starting at 7am.

Appointments are for pre-booked, non-urgent consultations (e.g., chronic illness, asthma checks, and blood pressure checks) with GPs, ANPs, Nurses and Health Care Assistants. Please note, the enhanced access service is not a walk-in service.

As your registered practice will not be physically open during these hours, patients will be unable to have general queries answered or dealt with during enhanced access opening times. Please be aware, your appointment may be a telephone call, video call or a face-to-face appointment, you will be advised at the time of booking.

When booking an appointment, you will need to consent to a Consulting Clinician that may not be your own GP viewing and updating your health record.

To arrange an appointment, please contact the practice.

For urgent matters at evenings, weekends and bank holidays, patients will continue to access the GP Out of Hours Services at Lincoln County Hospital via NHS 111.

Home Visits

If possible please try to telephone reception before 10:30 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Test Results

Please telephone after 10.30am for any results. Please allow one week for blood test results and 10 days for X-rays/ultrasound results.

Reception staff will pass on results, as advised by the doctor and can confirm whether a follow-up appointment is required. Results will only be given to the patient who has had the test(s).

Statement of Fitness for Work

(Form Med 3 – from April 2010)

A doctor can provide a Form Med 3, for periods of absence from employment exceeding seven days. You will be informed if an appointment to see the doctor is necessary.